Runbear

In late 2023, we were deep in customer discovery — 60+ interviews trying to find a hair-on-fire problem. One thing was undeniable: every company wanted to use LLMs to improve productivity. Obvious, right? The harder part was what came next. The gap Companies wanted custom AI — trained on their internal knowledge, embedded in their actual workflows. But getting there required deep integration work that most teams couldn’t justify. The ROI wasn’t proven, the technology was still moving fast, and the teams we were targeting (technical support, SRE, internal ops) sat inside Series A+ orgs with long procurement cycles. ...